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Refund Policy
Last updated: 2026-05-07
ommogle Pro is a digital-only subscription product. This page describes when and how to request a refund.
14-day refund window
You may request a full refund of any new ommogle Pro subscription charge within 14 days of the original purchase, no questions asked. After 14 days, charges are non-refundable except where required by applicable law.
Cancellations
You can cancel your subscription at any time. Cancelling stops future renewals but does not refund the current paid period — you keep Pro access until the end of the period you've already paid for.
- iOS: Settings → Apple ID → Subscriptions → ommogle → Cancel.
- Web (Paddle): use the cancellation link in your Paddle order email, or email us and we'll cancel on your behalf.
How to request a refund
- iOS purchases are processed by Apple. Refunds are handled by Apple at reportaproblem.apple.com. We do not receive your payment details and cannot issue refunds for App Store purchases directly.
- Web purchases (via Paddle): email hello@ommogle.com with the email address you used at checkout and your Paddle order receipt. We respond within 2 business days. Approved refunds are issued by Paddle to your original payment method within 5–10 business days.
What is not refundable
- Charges older than 14 days, except where local consumer law requires otherwise (e.g. EU 14-day right of withdrawal — already covered above).
- Pro access already used during the billing period — i.e. we don't pro-rate down to the day if you cancel mid-cycle.
- Disputes filed as chargebacks before contacting us. Please email us first; chargebacks may result in your ommogle account being locked for fraud review.